Affordable and Flexible Claims Management for Mutuals
Equip Your Team to Handle More Claims With Less Effort
Mutual insurance companies are built on trust and long-term relationships with their policyholders. The values of your mutual center on stability and reliable, transparent service, but limited capacity and outdated tools often make it difficult to deliver on that promise.
Five Sigma helps mutuals simplify and streamline their claims operations. We provide a claims management platform (CMS) that gives your adjusters everything they need to handle claims accurately and quickly, without adding complexity or IT burden.
Key Challenges of Mutuals’ Claims Management
Small teams, heavy workloads
Mutuals often have small teams. Adjusters are responsible for every step of the claim, from intake to resolution. With lengthy manual processes, this leads to delays and burnout.
Outdated systems and manual processes
Legacy claims software often means data is scattered, workflows are inconsistent, and adjusters rely on email, spreadsheets, or paper files. Basic tasks take longer than they should.
Limited visibility into claims operations
Without real-time dashboards and clear visibility of the entire claim, managers can’t see what’s happening across the claims portfolio. It’s hard to spot delays, identify outliers, or track team performance.
Disconnected communication
Calls, emails, texts, and documents are handled outside the claims system. This makes it difficult to keep records complete, ensure compliance, or maintain consistency across the customer experience.
Five Sigma’s Claims Handling Platform for Mutuals
All claim data in one place
All relevant data, documents, tasks, and notes are available in a single screen. No need to switch between systems or search for information.
Self-service configuration
Keep your workflows simple and flexible. Adjust forms, notifications, user roles, and processes on your own without the need for developers, or external support. The platform gives your team full control to manage and evolve configurations as needed.
Faster claims handling through automation
Routine tasks are automated throughout the claim lifecycle, helping adjusters move claims forward with fewer steps and less manual input.
Real-time dashboards and reporting
See claim status, team activity, and key performance indicators in real time. Understand where delays are happening and act early to keep things on track.
Simple deployment
Five Sigma is a cloud-based, SaaS platform that’s updated continuously, with no downtime. You can go live in weeks. Adjusters are trained in under an hour.
Built-in communication
Communicate with policyholders, vendors, or team members directly from the claims platform. All emails, calls, and messages are recorded and tied to the claim for easy reference and audit.
Five Sigma CMS Essentials
Five Sigma CMS Essentials includes all the core features of our end-to-end claims management platform, ready to use, with no custom development required. It’s designed for mutuals that want a faster, simpler, cost-effective way to manage claims without sacrificing quality or performance.
More To Explore
Browse our blog posts for the latest insights and trends in claims management.
