Mutual insurance companies are built on trust and long-term relationships with their policyholders. The values of your mutual center on stability and reliable, transparent service, but limited capacity and outdated tools often make it difficult to deliver on that promise.
Five Sigma helps mutuals simplify and streamline their claims operations. We provide a claims management platform (CMS) that gives your adjusters everything they need to handle claims accurately and quickly, without adding complexity or IT burden.
Mutuals often have small teams. Adjusters are responsible for every step of the claim, from intake to resolution. With lengthy manual processes, this leads to delays and burnout.
Legacy claims software often means data is scattered, workflows are inconsistent, and adjusters rely on email, spreadsheets, or paper files. Basic tasks take longer than they should.
Without real-time dashboards and clear visibility of the entire claim, managers can’t see what’s happening across the claims portfolio. It’s hard to spot delays, identify outliers, or track team performance.
Calls, emails, texts, and documents are handled outside the claims system. This makes it difficult to keep records complete, ensure compliance, or maintain consistency across the customer experience.
All relevant data, documents, tasks, and notes are available in a single screen. No need to switch between systems or search for information.
Keep your workflows simple and flexible. Adjust forms, notifications, user roles, and processes on your own without the need for developers, or external support. The platform gives your team full control to manage and evolve configurations as needed.
Routine tasks are automated throughout the claim lifecycle, helping adjusters move claims forward with fewer steps and less manual input.
See claim status, team activity, and key performance indicators in real time. Understand where delays are happening and act early to keep things on track.
Five Sigma is a cloud-based, SaaS platform that’s updated continuously, with no downtime. You can go live in weeks. Adjusters are trained in under an hour.
Communicate with policyholders, vendors, or team members directly from the claims platform. All emails, calls, and messages are recorded and tied to the claim for easy reference and audit.
Five Sigma CMS Essentials includes all the core features of our end-to-end claims management platform, ready to use, with no custom development required. It’s designed for mutuals that want a faster, simpler, cost-effective way to manage claims without sacrificing quality or performance.
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