Customer Testimonials

Real-World Success Stories on Claims Digital Transformation with Five Sigma

Learn from the positive experiences of some of our valued customers – insurers, MGAs and TPAs – who have partnered with us to modernize and digitize their claims management operations. See, hear, and read first-hand impressions about the immediate and transformative impact of Five Sigma’s platform and technology.

Most importantly, see the remarkable bottom-line results we provide with Five Sigma’s AI-Native claims management platform. We help you turn your claims operations from a large cost center to a profit center – reducing costs and winning customer loyalty in moments of truth.

Empowering The World’s Leading Claims Organizations

Xceedance is a large Third-Party Administrator (TPA) providing excellent end-to-end claim resolutions for Personal Auto, Commercial Auto, Homeowners, and Commercial Cargo insurers. Xceedance provides tailored consulting, technology solutions, and managed services that help insurers streamline their operations and improve efficiency.

What Success Looks Like

3 Weeks

Scale up in record time
improvement in time to settlement
0 %
visibility to claims data and status
0 %

Watch how Xceedance improved efficiency in its insurance claims ecosystem thanks to Five Sigma's intuitive, easy-to-use platform.

INSHUR is a leading InsurTech company specializing in providing digital insurance solutions for Commercial Auto. With operations across Europe and the US, INSHUR leverages data-driven technology to offer quotes and coverage through its digital platform.

What Success Looks Like

reduction in claims cycle time
0 %

See How Five Sigma’s Claims Automation Helped INSHUR in Reducing Cycle Time

INSHUR’s former Head of Claims, Brandon Littles, explains how working with Five Sigma has allowed them to start handling claims digitally in record time.

Case Study

Read why INSHUR chose Five Sigma’s innovative and scalable SaaS platform to manage its in-house claims operations in the U.S. and the U.K., benefiting from intelligent, user-friendly digital claims processing

In the News

INSHUR has expanded its partnership with Five Sigma, implementing their cloud-native claims management platform to enhance the quality, speed, and efficiency of its claims process.

Qover-logo

Qover is a pan-European embedded insurance company that provides seamless digital insurance services to over 4 million users across 32 different countries in various industries such as FinTech, mobility, and e-Commerce.

What Success Looks Like

Months to Days

reduction in claims cycle time

1–2 Days

launching new programs
(instead of 2 months)
cost reduction in claim processing
0 %

Watch how Five Sigma helped Qover to reduce unit claims cost by 35% with it’s Automation-First SaaS Claim Management Platform​

Qover is creating something new and better in the embedded insurance market by using Five Sigma’s Claims Management platform.

In the News

Qover and Five Sigma partner to scale superior claims experience in-house

Admiral Group is a prominent player in the insurance industry, serving nearly 10 million customers across five countries. Veygo was established in 2017 as an internal “startup” business within the Admiral Group.

Veygo specializes in providing short-term car insurance, including policies for learner drivers and individuals borrowing a car from family or friends. Within the Admiral Group, Veygo operates with a distinct identity, focusing on delivering flexible and convenient insurance solutions. It handles approximately 3,000 claims annually with a dedicated team of claims adjusters and customer service agents based in Cardiff, UK.

 

What Success Looks Like

reduction in claims set up time
0 %
"The transformation we’ve witnessed in our claims handling process is remarkable. Five Sigma’s platform exceeded our expectations, providing a seamless and superior experience for our claim handlers and our customers."
— Ian Edwards, Chief Operating Officer and Transformation Director at Veygo
— SVP Head of Claims, Xceedance

Case Study

Discover how Veygo by Admiral transformed its claims management process with Five Sigma’s AI-native platform. Read the full case study to see how they achieved a 60% reduction in claims initiation time, boosting both customer satisfaction and claims team efficiency.

In the News

Veygo enhanced customer experience through faster and more accurate claims handling, driven by Five Sigma’s advanced AI-native SaaS platform.

Odie Pet Insurance is a provider of pet health insurance plans designed to offer coverage for pets’ medical needs. They provide insurance plans covering a range of veterinary expenses, such as accidents, illnesses, hereditary conditions, and wellness care.

What Success Looks Like

reduction in reimbursement time
0 %
decrease in claims processing time
0 %
"Teaming up with Five Sigma is a natural fit for our vision to elevate our customer experience. With Five Sigma, we are able to automate many processes and utilize the latest AI advancements for useful recommendations, without losing the reassuring human touch that our claims teams bring to our members."
—Miles Thorson, Co-Founder and CEO at Odie
— SVP Head of Claims, Xceedance

Case Study

Discover how Odie leverages Five Sigma’s AI-native, automation-first claims management platform to elevate efficiency and customer service in pet insurance. Find out how Odie has cut reimbursement time by a staggering 75%!

In the News

The collaboration between Odie and Five Sigma marks a significant leap forward in reimagining pet insurance claims processes and enhancing operational excellence across the industry.

Boost Insurance specializes in providing infrastructure for the insurance industry, helping other companies to quickly and easily offer insurance products. They offer an insurance-as-a-service platform, which provides the necessary technology, compliance, and operational support for companies to integrate and offer insurance products without needing to build the underlying infrastructure themselves.

What Success Looks Like

improvement in claims cycle time
0 %
improvement in time to first contact
0 %
to train new adjusters
24 hr
"With Five Sigma, we've seen immediate, vast improvement on claims cycle time and an increased ability to utilize data and analyze claims trends. We look forward to continuing our partnership to provide a superior claims experience for our end users and our insurance and reinsurance partners."
— Travis Phifer, Claims Director, Boost
— SVP Head of Claims, Xceedance

In the News

Boost chooses Five Sigma’s claims platform to leverage its quick time to deployment, seamless adaptability to existing workflows, and ability to provide a customized solution for Boost’s needs.

Small business insurance, simplified - through agents & brokers, through our partners, for small businesses & the gig economy.

Coterie is a technology-driven insurance company specializing in providing insurance solutions to small businesses. They aim to simplify and expedite the insurance process by leveraging technology to streamline underwriting, quoting, and policy issuance. Coterie partners with insurance agents, brokers, and small businesses to offer business owners a faster, easier way to access insurance tailored to their needs.

“I wanted to express our deepest gratitude for your outstanding support throughout the entire process of scoping, planning, execution, UAT, and launch of the claims administration platform. Your dedication, expertise, and unwavering commitment have truly made a difference in the success of this project.”
— Morgan Smith, Chief Operating Officer, Coterie
— SVP Head of Claims, Xceedance

In the News

Coterie Insurance Partners with Five Sigma to create differentiating long-term value for its small business customers

Indeminity Natural Insurance Company

INIC specializes in handling complex high-value excess insurance claims across more than 40 states. The company’s previous claims management system involved several manual processes and disconnected operations that affected its efficiency.

"Partnering with Five Sigma has allowed us to transform our claims process, integrating cutting-edge technology that supports our unique needs in handling high-value claims. The team was able to easily integrate with our proprietary risk assessment and casualty systems. The Five Sigma platform enhances our operational efficiency and significantly improves our customer service capabilities.”
— Drew Byron Meadows, Claims and Coverage Manager at INIC,
— SVP Head of Claims, Xceedance

In the News

Five Sigma Supports Indemnity National Insurance Company’s Claims Handling with AI-Native Claims Platform

tego
Tego Insurance is a specialist medical malpractice underwriter serving the Australian healthcare industry. Tego offers competitive premiums, unparalleled quality of cover and specialist claims support backed by leading healthcare lawyers. Tego provides comprehensive coverage to medical practitioners and clinics, ensuring top-tier protection and support.
“Selecting Five Sigma’s CMS was a strategic decision to future-proof our claims operations. Their platform’s flexibility, automation capabilities, and user-centric design will significantly enhance our efficiency and service quality.”
— Eric Lowenstein, CEO of Tego
— SVP Head of Claims, Xceedance

In the News

Tego Partners with Five Sigma to Modernize Claims Management in Australia

Onda is a leader in cyber insurance, with a goal to ease companies’ access to comprehensive insurance coverage, providing them with continuous, understandable, and actionable insights about their cyber risk by leveraging the team’s innovative technology and insurance expertise. Onda’s technology improves the client assessment and underwriting process, giving rapid access to underwriting decisions, making cyber insurance seamless for brokers and their clients.

"Choosing Five Sigma is a strategic decision for Onda. Five Sigma’s technology aligns with our mission to provide precise and quick cyber claim resolution to our global customers. Five Sigma provides optimal support for our operations today, while also giving us the capacity to scale and adapt to the evolving demands of cyber risk.”
— Patrick Cannon, Chief Claims Officer of Onda
— SVP Head of Claims, Xceedance

In the News

Onda selects Five Sigma’s platform for its advanced AI and automation capabilities, no-code configurability, and unparalleled data analytics