Five Sigma was born out of a deep understanding of the challenges faced by insurance companies grappling with an increasingly complex claims landscape. The founding team consulted in-depth with experienced claims professionals from CSAA and Progressive Insurance and witnessed firsthand the frustrations caused by outdated systems, manual processes, and a lack of actionable insights.
Inspired by a shared desire to bridge this gap, they embarked on a mission to create a comprehensive claims technology solution with a human-centered design that would address the unmet needs of insurers and policyholders alike. They envisioned a platform to streamline claims operations, automate tasks, and empower insurers with data-driven decision-making capabilities.
With a focus on efficiency, effectiveness, accuracy, and customer-centricity, Five Sigma’s technology leverages automation, intelligent data processing, and predictive analytics to transform the claims experience. By enabling insurers to make faster, more informed decisions, reducing costs, and enhancing customer satisfaction, Five Sigma aims to redefine the future of claims management.
Our values define who we are, how we operate, and the impact we strive to make in the world. By living these principles every day, we aim to create a meaningful and lasting legacy.
We are driven by an unwavering commitment to creating value for all our stakeholders. Our primary focus is on delivering exceptional value to our customers, empowering them to generate value for their own clients. This value chain not only fuels our customers’ success but also drives growth for our investors, partners, and employees. We believe that value creation is the cornerstone of our mission, and it always comes first in everything we do.
We are driven by a relentless pursuit of excellence in everything we do, with a deep focus on mastering our domain. Our commitment goes beyond competence—we innovate, refine, and push boundaries to set new industry standards. By continuously improving and delivering unmatched expertise, we empower our customers and partners with solutions that redefine what’s possible in our field.
At the core of our values is an unwavering commitment to following through on every promise we make. We don’t just set goals—we take ownership and ensure they are achieved, without exception. Whether it’s a strategic initiative, a critical customer deliverable, or a daily operational task, we are fully accountable for seeing things through to completion. This relentless focus on execution strengthens trust, fosters long-term relationships, and reinforces our reputation for delivering every time.
Integrity and transparency are the bedrock of our operations. We communicate openly and honestly, fostering trust and accountability in all interactions. By staying true to these values and principles, we build trust which is the prerequisite for long-term relationships.
We believe in the power of collaboration to achieve extraordinary outcomes. By fostering a culture of teamwork, we unite our employees, customers, and partners to co-create solutions that deliver meaningful impact. Together, we can achieve far more than we could individually.
We spend a significant part of our lives doing what we do, and we believe it should be enjoyable and fulfilling. By fostering a culture of joy and enthusiasm, we inspire creativity, innovation, and dedication. This positivity radiates throughout our ecosystem, driving each of us to continually improve and excel in our endeavours.
The origin of the name Five Sigma traces back to our Co-founder and CEO, Oded Barak, whose physicist father introduced him to the world of precision and certainty in physics. In particle physics, ‘Five Sigma’ is the Gold Standard, signifying an extremely high level of certainty by measuring a signal against background noise with utmost precision.
Similarly, insurance claims involve significant “noise” – fluctuations, uncertainties and complexities. Adjusters must navigate vast amounts of data and unpredictable circumstances. Just as ‘Five Sigma’ in physics eliminates doubt, Five Sigma in insurance delivers clarity, accuracy, and trust in claims management.
Our AI-native, automation-first claims management technology empowers insurers, MGAs, and TPAs to operate with the highest level of certainty and precision. With Clive™, our AI Claims Adjuster, we take this commitment even further – enhancing accuracy, reducing errors, accelerating processes, and promoting greater efficiency and customer satisfaction across any claims management system (CMS) and operation.
