The idea of using AI in claims insurance is undeniably exciting. Having a claims-savvy adjuster always available, eliminating the need to sift through endless paperwork or hunt for minute details is a transformative vision, but it also raises an important issue – trust.
Claims data is highly confidential, containing sensitive policyholder information. Moreover, claims must be handled with meticulous precision, ensuring decisions are based on accurate, reliable data. Trusting a machine to perform such critical tasks doesn’t come naturally.
That’s why we designed Clive to be a claims adjuster you can trust. With advanced technology and strong safeguards, Clive is equipped with comprehensive guardrails, ensuring secure, precise, and compliant claims handling. You can rest assured—your claims management is in the best hands, even when they’re digital.
Five Sigma maintains a strong, long-standing partnership with Google Cloud Platform (GCP). This partnership enables Five Sigma’s cloud-based products (Claims Management Platform and Clive) to scale securely in enterprise environments while fully adhering to the stringent regulatory, privacy, and security requirements of our customers. All customer data is safeguarded within GCP, ensuring comprehensive encryption both at rest and in transit.
Clive leverages Google’s Vertex AI to securely operate Large Language Models (LLMs) at scale, ensuring all processes are secure and reliable. This means Clive can provide adjusters with advanced AI-driven insights and recommendations while maintaining strict privacy standards—customer data is never used to train GCP’s models.
By utilizing Google’s Gemini LLM models, Clive ensures that inputs and outputs remain confidential, with no logging or tracking.
Additionally, GCP’s regional boundaries guarantee that all data processed by Clive stays within the designated region, eliminating cross-regional transfers and ensuring compliance with data residency regulations.
Google has released an in-depth case study
about Clive™, Five Sigma’s revolutionary
AI Insurance Claims Adjuster
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