Five Sigma’s AI Claims Technology Featured by HFS Research

HFS Research, a global research and analysis company, recently published a highlight report about Five Sigma’s AI-native claims technology and its impact on modern claims management, introducing Clive™, the AI Claims Adjuster, as a key differentiator.  

The highlight, authored by Hridika Biswas and Reetika Fleming, explores how Five Sigma is transforming claims management by embedding artificial intelligence, automation, and data-driven decision-making into the core of claims operations, freeing adjusters to focus on what truly matters: decision-making and better customer service.

Insurance claims handling is evolving fast. Five Sigma’s AI-native Claims Management System (CMS) and Clive are leading the shift from manual-heavy processes to automation-first operations, helping insurers, MGAs and TPAs overcome legacy barriers and speed up claims cycles.

Unlike traditional solutions that bolt AI onto outdated workflows, Five Sigma’s claims management products are designed from the ground up for AI and automation. Clive automates FNOL, triage, fraud detection, and documentation processing—cutting cycle times and reducing claims processing costs. Best of all, Clive can integrate into any existing CMS infrastructure with minimal disruption, accelerating modernization without costly overhauls.

Success in AI claims handling demands more than automation alone. Five Sigma’s approach blends automation, data-driven insights, and human expertise to ensure compliance, fairness, and outstanding customer experiences.