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Why Claims Cycle Time Lies (And What to Measure Instead)

Why Claims Cycle Time Lies (And What to Measure Instead)

Cycle time is an important KPI, but it doesn’t show how much work a claim actually requires. Learn what Active Work Time measures, how it helps claims teams reduce errors, leakage, and burnout, and how modern AI claims tools reduce...
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Five Sigma Blog - Fix the adjuster tax with AI

The Shared Inbox Is a Tax on Your Best Claims Adjusters: Here’s How to Kill It

Shared inboxes force adjusters to sort inboxes instead of resolving claims. The result is delayed decisions, repeated handoffs, and growing burnout across claims teams. This blog explains how insurers use claims-savvy AI agents like Clive to read and classify incoming...
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The Agentic Era of Claims: The System of Record becomes the System of Action

The Agentic Era of Claims: The System of Record becomes the System of Action

Claims management systems were built as systems of record, designed to document activity after the work was done. This blog explores why that approach no longer works and how modern claims handling requires systems that act, not just track. Learn...
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Brandon Littles in a podcast with SnapRefund

How Claims Leaders Move from AI Pilots to Implementation: A Podcast with Brandon Littles and SnapRefund

Brandon Littles, Global Solutions Expert at Five Sigma, joins the SnapRefund Podcast to discuss how claims leaders can move beyond AI pilots to real-world implementation. Drawing on nearly 20 years in claims and insurtech, Brandon shares practical insights on automation,...
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Flow driven CEO - A podcast featuring Michael Krikheli

Being Human in the Age of AI: A Podcast with Michael Krikheli

Michael Krikheli, Co-Founder and CTO of Five Sigma, joins Belinda (Bee) Murray’s Flow-driven CEO Podcast to talk AI, claims innovation, and what it means to lead with presence and humanity. He shares how Clive™, Five Sigma’s Multi-Agent AI Claims Expert,...
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Upland goes live with Five Sigma

Upland Capital Group Launches Five Sigma’s Claims Management Platform and Clive™ to Transform Specialty and Excess Claims Operations

Upland Capital Group has gone live with Five Sigma’s AI-native claims platform and Clive™, the industry’s first Multi-Agent AI Claims Expert. This launch supports Upland’s move to in-house claims handling, enabling greater control, automation, and real-time insights....
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Happy thanksgiving from Clive AI

Stuffed with Insights: Thanksgiving Lessons for P&C Claims Management Teams

Thanksgiving is about being grateful for the things that make our lives great: family, friends, and advanced AI technology that improves our day-to-day work. For P&C claims teams, AI tools can automate routine and administrative tasks, reduce delays, and free...
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Five Sigma & Sutherland partnership

Five Sigma and Sutherland Partner to Deliver AI Claims Modernization for Insurers

Five Sigma and Sutherland have announced a global partnership to modernize insurance claims with AI and automation. By combining Clive™, Five Sigma’s Multi-Agent AI Claims Expert, with Sutherland’s BPaaS delivery and claims operations expertise, the solution helps insurers transform claims...
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Clive is powered by Google Cloud's infrastructure

Video: Clive™ AI is built on top of Google Cloud’s Enterprise-grade Infrastructure

In this video, Five Sigma’s co-founders, Michael Krikheli and Dror Sholomon, share how Clive™, the insurance industry’s first Multi-Agent AI Claims Expert, was built to work on top of any Claims Management System (CMS), empowering adjusters to handle claims more...
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Fix the FNOL, Fix the Flow: How AI Reshapes the Start of Claims Management

A claim workflow is only as efficient as its intake. This blog highlights why FNOL is the most critical point in the claims lifecycle, and how even the best automation fails without structured, connected data at the start. Learn how...
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Blog for CTOs and CIOs

Why Insurance CIOs and CTOs Must Act on AI in Claims Now

This blog by Michael Krikheli, CTO at Five Sigma, lays out a practical guide for insurance CIOs and CTOs ready to adopt AI in claims. It covers how to move from planning to action, where to start with small pilots,...
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Michael Krikheli - Policy in wonderland podcast

From Idea to Impact: Building Five Sigma and the Future of Claims AI – A Podcast with Michael Krikheli

In this episode of Policy in Wonderland podcast interview, Five Sigma co-founder and CTO Michael Krikheli shares the journey of building a modern claims platform from the ground up. He discusses the challenges of bringing AI into insurance before it...
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