Careers
Great People Build Great Products
Grow with us while working on something that truly makes a difference.
A Great Place to Work.
At Five Sigma, we build AI technology that’s used every day by insurers handling insurance claims. Our products help claims teams work faster, avoid mistakes, enjoy their jobs, and provide better service to the people who count on them.
If you’re excited to work as part of a strong team in a supportive environment, and want to make a real impact with AI technology that is shaping the future, you’ll feel at home here.
Why Work at Five Sigma?
What You Do Matters
Whether you build, sell, or support, your work solves real problems and helps people every day.
Dynamic Startup Culture
We keep things simple. Clear goals, direct communication, and fast decisions and growth.
Flexible and Hybrid Work
Work where you're most productive. Our team is remote or hybrid, and we make it easy to stay in sync.
Explore Our Open Positions
Customer Support Enginner
About The Position
Five Sigma offers an AI-native claims management platform for insurance companies. We build the most advanced, data-oriented claims platform in the industry, leveraging cutting-edge AI capabilities to help insurance companies handle claims faster and more efficiently.
About the Role:
We are looking for Customer Support Engineer with a passion for customer success. As a Customer Support Engineer, you will be responsible for managing and troubleshooting complex issues for Five Sigma customers. This is a customer-facing role that requires not only technical and product knowledge but also excellent communication skills to help our customers resolve their issues. You will have the opportunity to learn new technologies and potentially expand your role as the team grows. You will be empowered to understand our product deeply and contribute to how we can better serve our customers.
This is a fully remote position, and we are specifically looking for candidates based in the West Coast time zone.
Responsibilities:
- Provide best-in-class service to our customers, ensuring their success.
- Perform in-depth troubleshooting and manage complex client inquiries via our main support channels.
- Collaborate closely with internal teams such as Customer Success, Product, and Engineering to resolve customer issues and improve communication and efficiency.
- Reference technical documentation and contribute to building both internal and external documentation.
- Prioritize and manage multiple open issues simultaneously.
- Become a product expert and assist internal teams as needed.
Requirements
Requirements:
- 3-5 years of experience as a Customer Support Engineer or in a similar role within a B2B SaaS company.
- Tech-savvy, with the ability to quickly learn new solutions, features, and functionalities.
- Excellent problem-solving skills, with the ability to multitask effectively while delivering exceptional customer service.
- A strong commitment to delivering excellent customer service, with a dedication to providing delightful customer experiences and the persistence to drive issues to resolution.
- The ability to provide clear, step-by-step instructions to customers, both verbally and in writing.
- The ability to thrive under pressure and manage time efficiently.
- Great interpersonal and communication skills, with high proficiency in English.
- SQL – Beginner to intermediate knowledge
- Experience working with a ticketing platform (e.g., Zendesk, Freshdesk).
- Experience troubleshooting API issues using Postman.
Advantage:
- Bachelor’s degree in Computer Science
- Previous experience in an insurtech company.
- Ability to read and understand Python code (or any scripting language).
Salary range - 90-120K
Apply for this position
Great minds think independently.
Join a team where your mind leads the way.
Global Team,
Local Presence
We have teammates across North America, Europe, Australia and Israel. Whether you’re in one of our hubs or remote, you’ll be part of the core team.
What do our employees love about Five Sigma?
Our Values
Our values define who we are, how we operate, and the impact we strive to make in the world. By living these principles every day, we aim to create a meaningful and lasting legacy.
Value Creation as Our North Star
We are driven by an unwavering commitment to creating value for all our stakeholders. Our primary focus is on delivering exceptional value to our customers, empowering them to generate value for their own clients. This value chain not only fuels our customers’ success but also drives growth for our investors, partners, and employees. We believe that value creation is the cornerstone of our mission, and it always comes first in everything we do.
Pursuit of Excellence
We are driven by a relentless pursuit of excellence in everything we do, with a deep focus on mastering our domain. Our commitment goes beyond competence—we innovate, refine, and push boundaries to set new industry standards. By continuously improving and delivering unmatched expertise, we empower our customers and partners with solutions that redefine what’s possible in our field.
Commitment to Delivering on Our Promises
At the core of our values is an unwavering commitment to following through on every promise we make. We don’t just set goals—we take ownership and ensure they are achieved, without exception. Whether it’s a strategic initiative, a critical customer deliverable, or a daily operational task, we are fully accountable for seeing things through to completion. This relentless focus on execution strengthens trust, fosters long-term relationships, and reinforces our reputation for delivering every time.
Integrity and Transparency
Integrity and transparency are the bedrock of our operations. We communicate openly and honestly, fostering trust and accountability in all interactions. By staying true to these values and principles, we build trust which is the prerequisite for long-term relationships.
Collaboration as a Strength
We believe in the power of collaboration to achieve extraordinary outcomes. By fostering a culture of teamwork, we unite our employees, customers, and partners to co-create solutions that deliver meaningful impact. Together, we can achieve far more than we could individually.
Joy and Fulfillment in Our Work
We spend a significant part of our lives doing what we do, and we believe it should be enjoyable and fulfilling. By fostering a culture of joy and enthusiasm, we inspire creativity, innovation, and dedication. This positivity radiates throughout our ecosystem, driving each of us to continually improve and excel in our endeavours.
If you have what it takes, you’ll thrive at Five Sigma.
Explore our open roles or reach out directly.
We’d love to meet you. 🙂
