Careers
Great People Build Great Products
Grow with us while working on something that truly makes a difference.
A Great Place to Work.
At Five Sigma, we build AI technology that’s used every day by insurers handling insurance claims. Our products help claims teams work faster, avoid mistakes, enjoy their jobs, and provide better service to the people who count on them.
If you’re excited to work as part of a strong team in a supportive environment, and want to make a real impact with AI technology that is shaping the future, you’ll feel at home here.
Why Work at Five Sigma?
What You Do Matters
Whether you build, sell, or support, your work solves real problems and helps people every day.
Dynamic Startup Culture
We keep things simple. Clear goals, direct communication, and fast decisions and growth.
Flexible and Hybrid Work
Work where you're most productive. Our team is remote or hybrid, and we make it easy to stay in sync.
Explore Our Open Positions
Delivery Manager (Insurance Expereince)
About The Position
Five Sigma is reinventing how insurance claims are managed. As insurance and tech veterans, we build the most advanced AI-based claims platform, enabling insurance companies to provide their customers with the trust and experience they deserve.
We are looking for a delivery manager to join our growing team - THIS IS A REMOTE WORK (AUS)
In this role, you will be responsible for launching new customers on Five Sigma’s SaaS platform and maintaining the ongoing health of existing customers. The Delivery Manager works with customers to configure initial solutions and review the primary settings and functionalities of our platform and applications.
You will manage delivery projects throughout their lifecycle, ensuring they meet scope, time, and budget expectations. This includes managing complex projects or smaller programs that require coordination between customer teams, internal Five Sigma development and product teams, and third-party System Integration (SI) partners.
Day-to-day activities include hosting kick-off calls to coordinate, plan, and measure client implementations, ensuring clients are on track with onboarding. This may involve traveling to meet clients, engaging with their teams, understanding and documenting their business and technical requirements, managing the platform implementation, and transitioning the client to the Customer Support and Business-as-Usual (BAU) phase.
THE ROLE
- Conduct project planning and manage the execution of large-scale, high-risk, or strategic projects from initiation to successful go-live, ensuring they meet scope, time, and budget.
- Evaluate complex situations accurately and identify viable solutions for successful customer outcomes.
- Manage relationships with internal and external stakeholders, keeping them informed to manage expectations on all project requirements and deliverables.
- Ensure proper use of methodologies, tools, and procedures.
- Analyze risks, establish contingency plans, and identify trigger events for initiating mitigating actions.
- Collaborate with the Professional Services (PS) team to ensure successful customization and integration of our platform according to client requirements
- Build trust with clients by understanding their organization, processes, team members, and desired outcomes.
- Collaborate with clients' internal and external teams to understand operational and technical project requirements.
- Ensure timely and successful project completion and transition to the customer support and BAU phase.
- Work with customers to create end-user training and establish support channels for go-live and post-production support.
- Plan and manage project resource allocation with relevant internal departments.
- Provide technical, business consulting, and product expertise to enable comprehensive implementations and solutions.
- Configure product features to meet customer needs within contractual constraints or identify change requests when necessary.
- Identify use cases, roles, and other business requirements for each implementation.
Requirements
- Possesses deep subject matter expertise in Property & Casualty insurance within Australia, with experience in claims a significant benefit - A MUST
- Minimum 3 years of project management experience in Tech SaaS companies. Insurtech companies- great advantage
- Proficiency in project management processes including task planning, resource allocation, risk management, time management, financial management, quality management, monitoring and reporting, documentation, and record keeping.
- Strong leadership, organizational, and interpersonal skills; ability to work effectively with diverse teams and communicate clearly with senior management, clients, peers, and team members.
- Strong technical background and understanding.
- Proven ability to manage multiple projects simultaneously with multiple stakeholders.
- Excellent client-facing and internal communication skills, both written and verbal.
- Strong organizational skills with attention to detail and ability to multitask.
- Experience writing functional (business and technical) requirements.
- Experience delivering client-focused solutions based on customer needs within the scope of the project and statement of work.
- Demonstrated experience leading cross-functional teams within a formalized methodology.
- PMP certification and/or other industry and project management certifications are an added benefit.
Apply for this position
Great minds think independently.
Join a team where your mind leads the way.
Global Team,
Local Presence
We have teammates across North America, Europe, Australia and Israel. Whether you’re in one of our hubs or remote, you’ll be part of the core team.
What do our employees love about Five Sigma?
Our Values
Our values define who we are, how we operate, and the impact we strive to make in the world. By living these principles every day, we aim to create a meaningful and lasting legacy.
Value Creation as Our North Star
We are driven by an unwavering commitment to creating value for all our stakeholders. Our primary focus is on delivering exceptional value to our customers, empowering them to generate value for their own clients. This value chain not only fuels our customers’ success but also drives growth for our investors, partners, and employees. We believe that value creation is the cornerstone of our mission, and it always comes first in everything we do.
Pursuit of Excellence
We are driven by a relentless pursuit of excellence in everything we do, with a deep focus on mastering our domain. Our commitment goes beyond competence—we innovate, refine, and push boundaries to set new industry standards. By continuously improving and delivering unmatched expertise, we empower our customers and partners with solutions that redefine what’s possible in our field.
Commitment to Delivering on Our Promises
At the core of our values is an unwavering commitment to following through on every promise we make. We don’t just set goals—we take ownership and ensure they are achieved, without exception. Whether it’s a strategic initiative, a critical customer deliverable, or a daily operational task, we are fully accountable for seeing things through to completion. This relentless focus on execution strengthens trust, fosters long-term relationships, and reinforces our reputation for delivering every time.
Integrity and Transparency
Integrity and transparency are the bedrock of our operations. We communicate openly and honestly, fostering trust and accountability in all interactions. By staying true to these values and principles, we build trust which is the prerequisite for long-term relationships.
Collaboration as a Strength
We believe in the power of collaboration to achieve extraordinary outcomes. By fostering a culture of teamwork, we unite our employees, customers, and partners to co-create solutions that deliver meaningful impact. Together, we can achieve far more than we could individually.
Joy and Fulfillment in Our Work
We spend a significant part of our lives doing what we do, and we believe it should be enjoyable and fulfilling. By fostering a culture of joy and enthusiasm, we inspire creativity, innovation, and dedication. This positivity radiates throughout our ecosystem, driving each of us to continually improve and excel in our endeavours.
If you have what it takes, you’ll thrive at Five Sigma.
Explore our open roles or reach out directly.
We’d love to meet you. 🙂
