Careers
Great People Build Great Products
Grow with us while working on something that truly makes a difference.
A Great Place to Work.
At Five Sigma, we build AI technology that’s used every day by insurers handling insurance claims. Our products help claims teams work faster, avoid mistakes, enjoy their jobs, and provide better service to the people who count on them.
If you’re excited to work as part of a strong team in a supportive environment, and want to make a real impact with AI technology that is shaping the future, you’ll feel at home here.
Why Work at Five Sigma?
What You Do Matters
Whether you build, sell, or support, your work solves real problems and helps people every day.
Dynamic Startup Culture
We keep things simple. Clear goals, direct communication, and fast decisions and growth.
Flexible and Hybrid Work
Work where you're most productive. Our team is remote or hybrid, and we make it easy to stay in sync.
Explore Our Open Positions
Onboarding Specialist – Claims Platform (GI / P&C)
About The Position
Five Sigma is seeking a hands-on Onboarding Specialist to support customer onboarding on our claims platform (CMS + AI). Working closely with the Head of Delivery Australia, this role leads the execution of complex customer onboardings, with a strong focus on claims workflows, GI / P&C domain requirements, platform configuration, and data readiness.
This is a delivery-focused role that acts as the claims and onboarding subject matter expert, bridging customers, Product, Engineering, and Delivery to ensure customer requirements are translated into high-quality, scalable solutions.
Key Responsibilities
Onboarding & Claims Implementation
· Lead hands-on execution of customer onboarding activities from discovery through go-live and hypercare
· Act as the claims SME during onboarding, guiding decisions on workflows, roles, rules, and configuration
· Configure claims workflows, rules, roles, and platform settings aligned to customer operating models
· Support end-to-end implementation, including UAT and post-go-live stabilisation
Integrations & Data
· Partner closely with the Integration Specialist on integration design and delivery
· Translate claims workflows and business requirements into clear integration and data mapping inputs
· Define data mappings and transformation rules for migrations from a claims perspective
· Support data validation, reconciliation, and UAT cycles to ensure business outcomes are met
Requirements & Functional Design
· Run detailed discovery sessions focused on claims operations and GI / P&C requirements
· Document functional requirements, workflows, and acceptance criteria
· Identify gaps between customer claims processes and platform capabilities
· Support change requests where scope adjustments are required
· Translate business requirements into functional designs, specifications, user stories, and acceptance criteria
Cross-functional Collaboration
· Partner with the Head of Delivery Australia on planning, sequencing, and delivery risk management
· Collaborate with Professional Services and PRND (Product, Research & Development) teams during onboarding
· Support testing, defect triage, and issue resolution
· Contribute to onboarding standards, templates, and playbooks
· Support QA activities by validating functional outcomes during UAT and post-go-live
Requirements
What you’ll bring
· 5+ years’ experience in onboarding, implementation, business analysis, or claims systems roles
· Strong domain expertise in General Insurance (GI) / Property & Casualty (P&C) claims
· Deep understanding of claims workflows, data structures, and operating models
· Experience working with SaaS platforms and cloud-based systems
· Working knowledge of APIs, integrations, and data flows (ability to partner effectively with technical specialists)
· Experience supporting data migration and UAT from a business perspective
· Strong documentation and stakeholder communication skills
Why this role would suit you
· You enjoy being close to the work and acting as the claims authority during onboarding
· You like partnering with technical specialists rather than owning low-level integration build
· You’re comfortable translating complex claims needs into practical system solutions
· You enjoy working in global, distributed teams and async environments
· You value clear ownership, accountability, and delivery outcomes
· You want to deepen your expertise in modern claims platforms, data, and AI-enabled insurance
Why join Five Sigma
You’ll be joining Five Sigma at a pivotal stage of growth, working on a modern, data-driven claims platform that is reshaping how insurers manage complex GI / P&C claims.
This role offers the opportunity to:
- Work hands-on with a sophisticated SaaS claims platform in real-world insurance environments
- Play a critical role in customer onboarding and early value delivery, where quality and execution truly matter
- Collaborate with a globally distributed team across Product, Professional Services, Support, and Delivery
- Influence how onboarding and implementation practices evolve as the business scales
- Build deep domain expertise across claims workflows, integrations, and data-driven processes
- Operate in a mature, async-first delivery environment that values clarity, ownership, and outcomes over ceremony
Salary Rang130-160K AUS
Apply for this position
Great minds think independently.
Join a team where your mind leads the way.
Global Team,
Local Presence
We have teammates across North America, Europe, Australia and Israel. Whether you’re in one of our hubs or remote, you’ll be part of the core team.
What do our employees love about Five Sigma?
Our Values
Our values define who we are, how we operate, and the impact we strive to make in the world. By living these principles every day, we aim to create a meaningful and lasting legacy.
Value Creation as Our North Star
We are driven by an unwavering commitment to creating value for all our stakeholders. Our primary focus is on delivering exceptional value to our customers, empowering them to generate value for their own clients. This value chain not only fuels our customers’ success but also drives growth for our investors, partners, and employees. We believe that value creation is the cornerstone of our mission, and it always comes first in everything we do.
Pursuit of Excellence
We are driven by a relentless pursuit of excellence in everything we do, with a deep focus on mastering our domain. Our commitment goes beyond competence—we innovate, refine, and push boundaries to set new industry standards. By continuously improving and delivering unmatched expertise, we empower our customers and partners with solutions that redefine what’s possible in our field.
Commitment to Delivering on Our Promises
At the core of our values is an unwavering commitment to following through on every promise we make. We don’t just set goals—we take ownership and ensure they are achieved, without exception. Whether it’s a strategic initiative, a critical customer deliverable, or a daily operational task, we are fully accountable for seeing things through to completion. This relentless focus on execution strengthens trust, fosters long-term relationships, and reinforces our reputation for delivering every time.
Integrity and Transparency
Integrity and transparency are the bedrock of our operations. We communicate openly and honestly, fostering trust and accountability in all interactions. By staying true to these values and principles, we build trust which is the prerequisite for long-term relationships.
Collaboration as a Strength
We believe in the power of collaboration to achieve extraordinary outcomes. By fostering a culture of teamwork, we unite our employees, customers, and partners to co-create solutions that deliver meaningful impact. Together, we can achieve far more than we could individually.
Joy and Fulfillment in Our Work
We spend a significant part of our lives doing what we do, and we believe it should be enjoyable and fulfilling. By fostering a culture of joy and enthusiasm, we inspire creativity, innovation, and dedication. This positivity radiates throughout our ecosystem, driving each of us to continually improve and excel in our endeavours.
If you have what it takes, you’ll thrive at Five Sigma.
Explore our open roles or reach out directly.
We’d love to meet you. 🙂
