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Product Updates & Innovations, May 2024: Video Calls Within Five Sigma

At Five Sigma, we’re constantly evolving to make your claims management experience better and exceptional. We’re thrilled to share the newest enhancements to our platform, all designed to streamline your operations and harness the power of automation and AI-native technology.

Remember, as a Cloud-based SaaS – the platform is always up to date with latest enhancements, for the benefit of all customers.

Let’s explore how our new updates can propel your claims processing into the future.

📽️ On-Platform Video Calls

We’re excited to introduce our new video call functionality within Five Sigma’s Claims Management Platform!

Now, you can initiate video calls to any of your claim contacts directly from the platform with shareable and host links.

All chat messages and documents exchanged during video calls are saved within the video call communication card, ensuring a seamless and comprehensive communication experience.

Video Call on Five Sigma
Discover Five Sigma's Communication Hub

Five Sigma - AI Claims Management Technology

Five Sigma offers AI and automation technology for claims handling. Clive™, the industry’s first Multi-Agent AI Claims Expert, working on top of any existing claims management system (CMS), and Five Sigma’s AI-native Claims Management Platform. 

For P&C carriers, MGAs, TPAs, and reinsurers, Five Sigma delivers tangible results through claims technology: cost savings, productivity boost, cycle time reduction, improved accuracy, and better policyholder service.

Clive™, our award-winning Multi-Agent AI Claims Expert, adds AI and automation to any existing system to automate routine tasks, dynamically plan claim handling, and advance the claim automatically according to the insurer’s operating procedure (SOP). Clive manages multiple AI agents that handle and automate different tasks and claim handling stages, including: intake, triage, liability assessment, coverage, communications, fraud detection, compliance, settlement, and more. 

Our customers can deploy Clive AI quickly, one agent at a time, and expand as they go. Adjusters are freed to focus on complex decision-making and better customer service. 

Five Sigma’s Claims Management Platform is an AI-native CMS, with Clive built-in. Our platform includes 360° claim visibility, an omnichannel communication hub, and easily configurable workflows — offering unmatched efficiency and cost savings.

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