Fast Cover Selects Five Sigma to Modernise Travel Insurance Claims Handling

Seeking a Modern and Agile Approach to Claims Management in Travel Insurance

May 29, 2025, Sydney, Australia – Fast Cover, an award-winning Australian travel insurance provider, is redefining the way travel insurance claims are managed. With a focus on speed, clarity, and customer experience, Fast Cover continues to place service at the center of its operations.

Travel insurance presents unique operational challenges, with claims often arising under urgent and unpredictable circumstances like medical incidents abroad, flight disruptions, or lost baggage. Effective claims handling in this field requires speed, adaptability, and support for global customer needs.

To strengthen its ability to respond in real time and improve operational efficiency, Fast Cover has partnered with Five Sigma, selecting its AI-native, SaaS-based claims management platform. Five Sigma was chosen for its proven ability to help insurers modernise their claims operations across multiple markets.

This collaboration reflects Fast Cover’s commitment to delivering a seamless and responsive experience for travellers wherever they are in the world.

Five Sigma Chosen to Help Fast Cover Deliver Excellence in Travel Claims

Following a comprehensive evaluation and testing of Five Sigma’s sandbox environment, Fast Cover selected Five Sigma’s claims management platform along with Clive™, the insurance industry’s first AI Claims Adjuster. The decision was based on the platform’s ability to support a modern, responsive approach to managing travel insurance claims through the following capabilities:

• Faster Claims from Start to Finish: AI and Automation accelerate the entire claims process, from the First Notice of Loss (FNOL) through to settlement, reducing turnaround times for customers.

   

• Integrated and Streamlined Communication: Integrated communication tools ensure clear, timely interactions across all communication channels, keeping travellers informed wherever they are in the world.

   

• Real-Time Insights: Dashboards and analytics provide actionable insights, allowing Fast Cover to track performance, make fast decisions, and continuously refine claims operations.

   

• Rapid Implementation: Fast Cover will go live in a matter of weeks, enabled by Five Sigma’s efficient delivery process. This will allow the company to deliver value quickly without the delays typically associated with legacy system transitions.

   

• Embedded AI Claims Support: Clive™, the first AI Claims Adjuster, is embedded directly into the platform. He assists adjusters by automating repetitive and manual tasks, guiding next actions, maintaining compliance, and advancing claims according to Fast Cover’s internal procedures – freeing up human adjusters to focus on complex, high-impact claims.