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A successful Thanksgiving dinner requires a well-managed kitchen. It takes planning, coordination, timing, and the right tools. Everyone has a role, everything has a place, and when it’s done well, people remember the experience fondly.
The same can be said about high-performing claims teams in P&C insurance. When intake is structured, communication is clear, and routine work is not hindering operations, claims adjusters can focus on what really matters – providing a positive experience for policyholders.
In this blog, we’re carving out practical lessons from Thanksgiving traditions that mirror the key shifts and priorities in modern claims management. This Thanksgiving, we are thankful for the technological advancements in GenAI for claims management that are making the work faster, more efficient, and better for everyone involved.
Claims Prep Is Key — Just Like Thanksgiving Dinner
No one starts cooking Thanksgiving dinner at 4 p.m. It takes planning and preparation, days in advance. Great claims management is no different. The moment a loss is reported, the outcome is already being shaped by how intake is handled, how triage is performed, and how well the downstream process is defined.
Preparation means having structured intake that captures the right data from the start. It means automating triage based on claim type, severity, and line of business. It means standardizing workflows for different scenarios, so every team member, from the new hire to the experienced adjuster, can work with consistency and confidence.
AI tools that support claims processes can help prepare the ground for better handling. With AI handling intake, triage, surfacing missing information, and recommending next steps based on the insurer’s rules, P&C claims teams can ensure that every claim starts with the right structure and moves in the right direction, without delays or manual backtracking.
AI Keeps the Claims Table in Order
Thanksgiving dinner works best when everyone contributes; someone cooks, someone sets the table, someone brings dessert. Claims handling relies on people across departments playing their roles to move the claim forward.
But even with clearly defined roles, things fall apart when communication breaks down. Adjusters, supervisors, vendors, legal, and compliance teams all depend on accurate, timely updates to take the next step in the process.
AI-supported claims tools and platforms help coordinate that shared work. These tools consolidate communication across channels, summarize correspondence, log communications and even draft responses—so everyone is updated and aligned.
Don’t Let Side Tasks Eat the Main Course of Claims Work
Thanksgiving dinner needs the side dishes, but no one shows up just for the cranberry sauce. If all your time goes into preparing the extras, the main dish falls short. Claims handling is the same.
The most time-consuming work in many P&C claims organizations isn’t resolving the claim, it’s the repetitive admin around it. The follow-ups, the notes, the document handling, the scheduling. The manual steps that pile up and slow everything down.
This is where claims automation proves essential.
Claims automation tools make a real difference. AI can handle repetitive tasks like assigning adjusters, sending updates, scheduling inspections, or uploading and summarizing lengthy documents. This keeps the process moving while freeing up adjusters to focus on decision-making. It also reduces errors and delays, making claims operations easier to scale and manage.
Store Your Claims Data Better Than Holiday Leftovers
You wouldn’t store Thanksgiving leftovers in ten different containers across three fridges. But that’s exactly how many P&C insurers handle claims data: scattered across emails, spreadsheets, and disconnected systems.
The value of claims data comes from how it’s structured, accessed, and reused. Claims teams need a single place to see the full claim story: every message, document, decision, and transaction. Compliance teams need audit-ready records without manual cleanup.
AI-supported platforms help by automatically capturing, indexing, and linking every piece of data into one structured claims system. That structure makes QA, reporting, and analysis faster and more accurate, without adding extra work for the team.
A Good Claims Experience is What They’ll Remember
Dinner guests won’t remember how perfectly the turkey was cooked. They’ll remember how they were treated, and if they felt served and satisfied. Policyholders are like dinner guests. A good experience comes down to clear communication, timely updates, and handling that feels responsive, making them feel seen and taken care of.
With modern AI tools at hand, adjusters are free to provide that service to policyholders, creating a seamless and pleasant experience for them, being there in their time of need.
P&C Claims Teams are Thankful for Clive™
Clive™ is the insurance industry’s first Multi-Agent AI Claims Expert. He operates on top of any claims management system (CMS), whether on Five Sigma’s AI-native claims platform or any other core claims system. Clive brings AI and automation to any claims operation, helping claims organizations to deliver on their promise to policyholders with speed and accuracy.
Clive manages multiple, task-specific AI agents. Each AI agent handles a focused part of the claims process: intake, triage, coverage analysis, compliance, communication, and more. This modular design gives insurers flexibility to start with one agent, scale gradually, and stay in control at every step of their AI adoption journey.
For organizations that want to improve efficiency, accuracy, and consistency without the disruption of a full system replacement, Clive offers a practical path forward. He helps move claims faster, reduce manual work, and support adjusters where their expertise matters most.
Happy Thanksgiving!
