Careers

About Five Sigma

Five Sigma is reinventing the way insurance claims are being handled. We are insurance and tech veterans who believe that efficiency is the name of the game. We build the most advanced data-oriented claims platform in the industry, allowing insurance companies to provide their customers the trust and experience they deserve 

About the role

The Solution Architect owns that solution from definition through delivery. Working at the intersection of Sales, Product and Delivery, you will lead customer discovery, translate complex business and technical requirements into an implementation-ready solution design, and remain engaged throughout implementation to ensure the agreed architecture is carried through successfully.

You will bring structure and clarity to complex enterprise engagements by defining the target solution, identifying risks and dependencies early, and aligning stakeholders before implementation begins. Your work will help customers make confident decisions while enabling Five Sigma to deliver consistently and at scale.

Beyond individual customers, you will serve as a strategic feedback loop into Product. By identifying recurring gaps, integration patterns and emerging market needs across implementations, you will help turn customer insights into reusable capabilities and scalable product enhancements rather than one-off solutions.

This is a high-impact role with the opportunity to shape how solution architecture operates at Five Sigma and to establish the standards, processes and practices that will support our continued enterprise growth.

What you'll do

Pre-Sales (support)

·  Partner with Sales to validate the solution approach before commercial commitment - including technical fit, implementation complexity, risks, assumptions and dependencies.

·  Bring business and technical depth to solution demos, and contribute to Statements of Work and implementation scoping.

Discovery (you own this)

·  Lead discovery workshops with customer stakeholders; understand their business processes and operating model.

·  Map customer workflows to Five Sigma capabilities, and design the target solution architecture.

·  Draw clear lines between standard product, configuration, professional services, product enhancements and partner responsibilities.

·  Own the Solution Design Document - including business context and end-to-end solution flow, org/sub-org/line-of-business model, coverage and product taxonomy, integration architecture, non-functional requirements and roadmap alignment.

·  Own integration architecture decisions for each integrated system: synchronous vs. asynchronous, protocol (REST, SOAP, GraphQL, Kafka), file vs. live, push vs. pull, one-way vs. two-way, and authentication (OAuth 2.0, API key, bearer token, mTLS).

·  Define the non-functional posture: volume and throughput, SLA commitments, security and compliance (SOC 2, GDPR, DPA, data residency), feature-flag posture, availability and disaster recovery.

·  Align all stakeholders before implementation begins.

Implementation (governance and continuity)

·  Clarify solution intent and resolve architectural questions as Delivery executes.

·  Review implementation against the agreed design; evaluate change requests and new requirements for alignment.

·  Capture implementation learnings and recurring customer requests, and feed them back into Product.