Homeowners Insurance

What is homeowners insurance?

Homeowners insurance, or home insurance, is a type of insurance policy that provides financial protection to homeowners in the event of damage to their home or personal property. Homeowners insurance typically covers the home’s structure and the homeowner’s belongings, while also protecting the homeowner from liability for harm caused to a third party.

This page will explore what homeowners insurance is, the different types of homeowners insurance policies available, and how the world of homeowners insurance is changing.

There are various types of homeowners insurance coverage, including:

  • Dwelling coverage. This type of homeowners insurance covers damage to the physical structure of your home, such as damage caused by fire, storms, or other natural disasters.
  • Personal property coverage. This type of homeowners insurance covers damage to your personal belongings, such as furniture, appliances, and electronics.
  • Liability coverage. This type of homeowners insurance covers legal expenses and damages if someone is injured on your property or if you cause damage to someone else’s property.
  • Additional living expenses coverage. This type of homeowners insurance covers the costs of living elsewhere if your home is uninhabitable due to damage.

How is the world of homeowners insurance changing?

The world of homeowners insurance is constantly evolving, with new risks and challenges emerging for homeowners. Here are some ways the world of homeowners insurance is changing:

  • Climate change. With the increasing frequency and severity of natural disasters, homeowners insurance policies are adapting to provide coverage for damage caused by climate change.
  • Digital home security. As more consumers adopt smart technologies to protect their homes, many home insurance providers offer discounts for these types of solutions.
  • Cyber liability coverage. Some homeowners insurance providers now offer optional cyber liability coverage to protect homeowners from cyberattacks and data breaches.

How does Five Sigma help homeowners insurance providers manage claims efficiently and reliably?

Part of what makes homeowners insurance unique is the scale of losses that insured customers can suffer. This is especially true for customers whose homes have been either entirely destroyed or significantly damaged. Not only can such circumstances result in huge settlements, but they can be emotionally trying for customers.

That makes it especially important for homeowners insurance providers to deliver claims management that is accurate, reliable, and fast. The vulnerability of insured customers who have filed homeowners insurance claims also means it’s critical to deliver a friendly, sympathetic, and convenient customer experience – and effective communication is essential.

Meeting those needs, Five Sigma empowers claims adjusters to optimize their performance, while simplifying claims management to help them focus on the customer. Five Sigma’s data-driven claims management solution (CMS) offers innovative tools to help homeowners insurance companies manage claims efficiently and reliably. At the same time, Five Sigma’s embedded omnichannel communications module automatically documents and records all incoming and outgoing communications related to claims and even offers adjusters the option of using prewritten messages. Not only does this module help insurers deliver a seamless omnichannel experience to claimants, but it helps claims adjusters to work quickly and efficiently.

As a result of capabilities like these, Five Sigma’s technology enables homeowners insurance providers to improve their claims processing times, reduce costs, and provide better customer service.

Back to Glossary