Cycle time is an important KPI, but it doesn’t show how much work a claim actually requires. Learn what Active Work Time measures, how it helps claims teams reduce errors, leakage, and burnout, and how modern AI claims tools reduce...

Shared inboxes force adjusters to sort inboxes instead of resolving claims. The result is delayed decisions, repeated handoffs, and growing burnout across claims teams. This blog explains how insurers use claims-savvy AI agents like Clive to read and classify incoming...

Claims management systems were built as systems of record, designed to document activity after the work was done. This blog explores why that approach no longer works and how modern claims handling requires systems that act, not just track. Learn...

Brandon Littles, Global Solutions Expert at Five Sigma, joins the SnapRefund Podcast to discuss how claims leaders can move beyond AI pilots to real-world implementation. Drawing on nearly 20 years in claims and insurtech, Brandon shares practical insights on automation,...

Michael Krikheli, Co-Founder and CTO of Five Sigma, joins Belinda (Bee) Murray’s Flow-driven CEO Podcast to talk AI, claims innovation, and what it means to lead with presence and humanity. He shares how Clive™, Five Sigma’s Multi-Agent AI Claims Expert,...

Thanksgiving is about being grateful for the things that make our lives great: family, friends, and advanced AI technology that improves our day-to-day work. For P&C claims teams, AI tools can automate routine and administrative tasks, reduce delays, and free...

In this video, Five Sigma’s co-founders, Michael Krikheli and Dror Sholomon, share how Clive™, the insurance industry’s first Multi-Agent AI Claims Expert, was built to work on top of any Claims Management System (CMS), empowering adjusters to handle claims more...

A claim workflow is only as efficient as its intake. This blog highlights why FNOL is the most critical point in the claims lifecycle, and how even the best automation fails without structured, connected data at the start. Learn how...

This blog by Michael Krikheli, CTO at Five Sigma, lays out a practical guide for insurance CIOs and CTOs ready to adopt AI in claims. It covers how to move from planning to action, where to start with small pilots,...