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Embracing Best-of-Breed Technology: A Game Changer for the Insurance Industry


In today’s rapidly evolving tech landscape, the insurance industry is at a crossroads. Old systems, once hailed as the pinnacle of innovation, are increasingly showing their limitations. In contrast, the best-of-breed approach emerges as the beacon for forward-thinking insurance companies. Even so, many insurance companies resist the pull of best-of-breed technology and instead remain committed to massive systems that promise to solve all of their problems and address all of their needs. 

In reality, a growing number of insurance practices are waking up to the fact that choosing the best individual tools and applications doesn’t make for just incremental improvement. Rather, shedding old, monolithic systems in favor of choosing the right individual systems for each business function accelerates business transformation and, ultimately, ignites business growth. The best-of-breed strategy solves business problems and addresses business challenges in an optimal way, a way that a full suite simply cannot match.

In this post, we will detail the emergence of best-of-breed technology and the benefits of choosing individual systems and applications for your insurance organization. In the interest of balance, we’ll also tackle common concerns and misconceptions. Finally, we will explore what the future holds when it comes to technology, setting the stage for what comes next for companies committed to serving customers, optimizing their human resources, and growing long-term.

Exploring Best-of-Breed Technology

‘Best-of-breed’ is a term used to describe the practice of selecting the best or optimal technologies for specific tasks or functions. Imagine you’re assembling a jigsaw puzzle, where each piece represents a specific operational task. Instead of making do with pieces that ‘kind of’ fit, wouldn’t you prefer those that slide seamlessly into place to solve real business challenges while driving new efficiencies? That’s the promise of best-of-breed technology—precision and perfection in every function. 

Rather than relying on a system that is “good enough” at everything but not great at any, with a best-of-breed approach, you choose the best for each business need of your claims management team.

This strategy contrasts with the one-size-fits-all approach of single-platform systems. While these systems offer consistency and ease of use, they may not perform optimally in every area. With a best-of-breed approach, each software module shines in its own area, delivering the best possible performance and outcomes across your insurance practice. 

The Benefits and Drawbacks of Each Approach

With a single platform solution, you can be assured that each capability your insurance practice requires will be available to your team.  Further, these capabilities will work in concert, leading to excellent data fidelity between systems and less chance of human error or something critical falling through the cracks.  

While that sounds wonderful on the surface, it hides the downside of a single integrated system.  With a single system, customization and modification are almost entirely limited to the options that come with the system out of the box.  Certain settings can be changed, and certain features can be modified; any significant changes that fit the specific needs of your customers, employees, and operations are available out of the box. Ultimately driving the cost of such systems 3x original implementation cost projections.  These single-platform full-suite solutions are not built for specialization but rather general use, leaving gaps in capability that will negatively impact insurance companies that use them.

A best-of-breed approach allows your technology to work for you instead of the other way around. Changes in workflows, deployments, and accessibility are completely configurable. Data can be put to work, unlocking insights that drive stronger business outcomes. 

Best-of-breed solutions bring specialized expertise to the table. They allow firms to select the most suitable software for each task, improving every process. From data analysis to claims management, companies can choose technologies that fit their exact business needs. This method also fosters innovation since firms aren’t limited to a single platform’s capabilities. New visualization tools and dashboards can be just a few clicks away, giving your team observability of the entire service, sales, and claims processes.

New APIs and integrations can be integrated quickly, future-proofing your business.  When new features and capabilities become available, you’ll be able to take advantage of them in ways that aren’t possible if you are tied to a single platform.

The Impact of Best-of-Breed Technology in the Insurance Sector

Think about the necessary software for handling your claim procedures. A best-of-breed approach lets you select a solution that excels in this area rather than settling for a subpar function in a single platform system. This customization ensures you always possess the ideal tool for the task, bolstering your efficiency and effectiveness.

Best-of-breed technology also offers enhanced integration capabilities “out of the box.” These solutions are engineered to work harmoniously with other systems. For instance, you can synchronize your chosen claims management software with your existing policy administration and billing software. This leads to a streamlined process where all your systems communicate efficiently, share data, and collaborate to meet your goals. A simple “out of the box” integration boosts efficiency and productivity, making your operations more agile and responsive.

Real-world Success Stories: Five Sigma Champions Best-of-Breed

Let’s take a closer look at how this approach can dramatically improve claims management.

Data: The Core of Claims Management

Imagine an insurance company with a claims management system that does more than just process claims—it refines them. This sophisticated system uses data to offer actionable insights, turning common claims into a strategic activity. Thanks to a best-of-breed approach, this insurance company chose a claims management system that excels in data utilization. The result is a system that doesn’t just process claims more efficiently but also uses them to identify trends, anticipate challenges, and optimize claims handling. The focus is on smart work, not hard work.

Enhancing Speed and Precision

Speed and precision are hallmarks of best-of-breed technology. Picture a claims adjuster who previously spent hours navigating various systems to process a claim because they do not have a Claims Management system designed specifically for their business needs. Tedious manual tasks that need to be done outside the system also open the door to delay and error. 

With a best-of-breed claims management system, these tasks are automated and streamlined. The adjuster can settle claims faster and more accurately, freeing up time for higher-value activities such as customer service. This is the transformation that best-of-breed technology brings to the insurance sector, creating business agility and improved customer outcomes.

Debunking Misconceptions

Many believe these bespoke systems are intricate and challenging to manage. On the contrary, they offer unparalleled flexibility and configurable, which enhances efficiency and user-friendliness. They specialize in performing specific tasks exceptionally, reducing the complexity often associated with universal platforms.

Using a solution designed for each task is easier than struggling with a one-size-fits-all software. You’re not adding complexity; you’re reducing it. By leveraging a system of solutions or applications optimized for specific business functions, each of those business needs are performed better, faster, and more securely. Once the integration between the solutions is complete, productivity soars.

Security and compliance are other common concerns. There’s a fear that using multiple solutions might lead to vulnerabilities or compliance issues. However, best-of-breed solutions come with robust security measures and often conform to specific industry standards and regulations. Thus, you can use these tools confidently without compromising security or compliance.

The Future of  Best-of-Breed Solutions in the Insurance Solutions

Staying innovative in the insurance industry is essential. Best-of-breed solutions excel in this, built to adapt and evolve. Imagine this: when a more efficient tool emerges, a single platform leaves you stuck. However, a best-of-breed strategy lets you replace one piece for a better one, keeping your business operations at the forefront of technology.

Far from being static, best-of-breed systems grow with technological advancements. This adaptability lets insurance companies continually refine their business and services. From adopting smarter data analysis tools to more intuitive claims management systems, best-of-breed technology ensures your solution is always equipped with the most advanced solutions.

Modern consumers expect efficient, innovative services. They value speed, accuracy, and visibility to deliver the high standards of service they expect. These are three areas where best-of-breed technology excels. By using specialized solutions for each task, companies deliver an optimized, streamlined experience to their clients. Customers receive exceptional service while businesses improve their operations and bottom line.

In short, best-of-breed technology is no passing trend – it’s here to stay. It offers the flexibility, configuration, and innovative edge needed for insurance companies to thrive in a dynamic sector with evolving business needs. It’s not just the future of insurance—it’s the smart choice for insurance now and for those aiming to lead.

Closing Thoughts

Now is the moment to harness this technological innovation, reform your business, and offer increased value to your customers. Preparing for the future isn’t about forecasting changes—it’s being ready for them. 

Contemplating starting with a high-quality technology approach? Don’t let any seeming complexities discourage you. Remember, Five Sigma stands by to help ease the transition. To learn more about how we help insurance agencies and organizations optimize the claims management process, contact us here.

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